If you're claiming a single issue of one of our primary journals, instead why not consider simply downloading the missing issue from our on-line host, www.ingentaconnect.com. At maximum efficiency, for a claim to be raised in the USA, sent to us, us to verify and supply, the issue to be received by the claimant - this is going to take at least four weeks. How much better to have your replacement copy same-day? Yes, it'll be unbound, but that's a minimal issue against the convenience now offered, we believe.
policy
Because this facility of 'self-service' is now available, we will enforce more rigorously our policy that says we will not entertain claims for issues more than 6 months after the date of dispatch. Of course, we will listen to 'exceptional cases' arguments, but the presumption must be that no claim within 6 months means that the material has in fact arrived - after all, no carrier offers 6 months+ delivery time to anywhere in the world - and therefore claims after 6 months from dispatch date are not the publisher's liability - in those circumstances we really do recommend customers resolve matters simply by downloading the relevant issue from www.ingentaconnect.com, as they are entitled to.